Kamis, 02 Januari 2014

>> PDF Ebook ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association

PDF Ebook ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association

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ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association

ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association



ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association

PDF Ebook ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association

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ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association

This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

 

The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students  is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!

 

This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

  • Sales Rank: #261593 in Books
  • Brand: Brand: Pearson
  • Published on: 2012-08-16
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.80" h x .30" w x 8.40" l, 1.05 pounds
  • Binding: Paperback
  • 240 pages
Features
  • Used Book in Good Condition

Most helpful customer reviews

2 of 2 people found the following review helpful.
Pretty good for a text book.
By Layna M
This book covers all the basics of the service industry. It has some thought provoking case studies and some basic information that would help anyone from a server to a manager. I had to use it for class and I have no complaints. Not a fun novel but definitely not as a dry as your average textbook.

0 of 0 people found the following review helpful.
Main Order Missing
By Amazon Customer
We ordered the Customer Service 2nd Edition PAPERBACK BOOK (240 pages) and all of what we received was a little carboard booklet with the Online Exam Prep access code that was inside an envelope big enough to fit a book. We ordered it ahead of time so that my mother could read the first 50 pages for her quiz next week. She requires the extra time being an ESL student. Not only did the package arrive late, but it also was missing the book ENTIRELY as apparently someone at Apex Media was not paying attention when putting the mail order together. I'm deeply disappointed in such a careless mistake on their part, however upon calling Amazon they were kind enough to understand and provided a full refund. Although now she won't have her book until a day and a half before her quiz (mind you, a day and a half is not very long for an ESL student to read 50 pages of text), I understand mistakes happen.

0 of 0 people found the following review helpful.
Five Stars
By Jay Helberg
Just what we needed

See all 6 customer reviews...

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>> PDF Ebook ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association Doc

>> PDF Ebook ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association Doc

>> PDF Ebook ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association Doc
>> PDF Ebook ManageFirst: Customer Service with Answer Sheet (2nd Edition), by Association Solutions National Restaurant Association Doc

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